- Provide accurate information about past illnesses, hospitalizations, medications, and other matters relating to their health and to answer all questions concerning these matters to the best of their ability.
- Be considerate of other patients and to see that family members are also considerate, especially in regards to smoking, noise, and visitation policies.
- Be respectful of others, their property and the property of the Facility and its personnel.
- Be prompt in arranging for the payment of bills and provide necessary information for insurance processing.
- Keep all appointments at their scheduled time or contact staff as early as possible if a scheduled appointment cannot be kept.
- Cooperate with medical personnel in their efforts to restore functional capacity by following instructions and by asking questions if information is not understood.
- Be responsible for informing staff of physical changes experienced during treatment.
- Patient has the responsibility to indicate if they feel their privacy is being violated.
- Patient has the responsibility to indicated if they feel their safety is being threatened.
- Patient has the responsibility to file a grievance per outlined procedure and be assured Northern Wyoming Surgical Center will respond as stated in its policies and procedures.
- Upon discharge by staff, the patient is responsible for maintaining the follow-up treatment recommended by medical personnel.
Patient Rights & Responsbilities
Patients and/or family have the responsibility to:
The Northern Wyoming Surgical Center adopts and affirms as policy the following rights of patients/clients who receive services from our facility. As a patient, you have the right to:
- Considerate, respectful care at all times and under all circumstances, which will be free from all forms of abuse or harassment, in a safe environment, with recognition of your personal dignity.
- Personal and informational privacy, within the law.
- Be fully informed regarding your diagnosis, treatment, and prognosis, to the degree known.
- Confidentiality of records and disclosures. Except when required by law, you have the right to approve or refuse the release of records.
- The opportunity to participate in decisions involving your health care, including your ability to voice grievances regarding treatment or care that is (or fails to be) furnished, unless contraindicated by concerns for your health.
- Make informed decisions about medical care, including the right to accept or refuse medical or surgical treatment and information concerning implementation of any advance care directive
- Change primary or specialty physician or dentist if others are available.
- Impartial access to treatment regardless of race, color, sex, national origin, religion, handicap or disability. (The surgery center adheres to all federal and state rules, regulations and policies to promote a non-discriminatory environment for all of our surgical guests.)
- Receive an itemized bill for all services.
- Know the identity and professional status of individuals providing service to you.
- Report any comments concerning the quality of services provided to you during the time spent at the facility and receive fair follow-up on your comments in a timely manner. You may also report your complaint to: Office of Healthcare Licensing & Surveys, 400 Qwest Building, 6101 Yellowstone Road, Cheyenne, WY 82002. Toll Free 1-866-571-0944 or 307-777-7123. If you are on Medicare or Medicaid, you may report your complaint to the Medicare Ombudsman at www.cms.hhs.gov/center/ombudsman.asp or by calling to 1-800-MEDICARE (1-800-633-4227). TTY/TDD line is 1-877-486-2048.
- Information concerning the ownership of Northern Wyoming Surgical Center. Our Center is a joint venture between West Park Hospital and the physicians and surgeons of the community. A list of owners is on the reverse side of this document and is also posted in the patient waiting area.
- Know our policy concerning Advanced Directives. NWSC does not accept Advanced Directives because we are an outpatient facility. According to State law, The Aging Division of the Wyoming Department of Health is to make available the most current approved version of the State’s Advanced Directives. To obtain a copy of the form go to: http://wdh.state.wy.us/aging/seniors.html. Click on Advanced Directives form near the bottom of the page. We would be glad to assist you with this.
- Know you have the right to exercise your rights without being subjected to discrimination or reprisal.
- Have your rights exercised by the person appointed under State law to act on your behalf, or if none have been appointed, any legal representative designated by you in accordance with State law may exercise your rights to the extent allowed by State law.